Customs, Central Excise & Service Tax


The Help Centres in private – public partnership for assessees in the small scale sectors have been set up at the following addresses in Delhi Central Excise Zone:



1.       Office of the All India Federation of Plastic Industries, 40 DLF Industrial Area (Room No.17), Kirti Nagar, New Delhi.

          Tel No.30953016 & Telefax No.25939906.


2.       ‘May I Help You’ Counter, Reception No.2, I.T.P.O., Pragati Bhawan, Pragati Maidan (Gate No.4), New Delhi Tel No.23379159 & Fax No.23378859


E-mail :

For Customs :

For Service Tax :

For Central Excise :



GIA House, Opposite IDC,

Sector-14, Gurgaon.

Tel No. 0124 2320746, 2307746



Faridabad Small Scale Industries Association,

Opposite Plot No.23,

Sector-24, Faridabad.



Bahadurgarh Chamber of Commerce & Industries,

6 MIE Bahadurgarh – 124507, Jhajhar, Haryana, Ph.01276-268790.



Rotary Club, Plot No.1-12, Sector–12A, Panchkula.

Ø      The objective for setting up of Help Centres is to extend a helping hand to the trade in their vicinity in respect of Central Excise, Customs & Service Tax matters, especially for small scale sector. 


Ø      The Help Centres have been set up in the premises of the trade associations so that small scale entrepreneurs can have easy access without any fear and get their doubts clarified.


Ø      The Departmental officers will be  easily accessible to the public at the designated time at these Help Centres.  They will help in clarifying and explaining procedures in a manner which is easily understandable especially to the new/small assessees.  This will not only increase the confidence of assessees in small scale sector but also dispel any apprehensions and make them feel more comfortable and at ease with the Departmental procedures etc. 


Ø      The aim of the Help Centres is to generate confidence of small assessees and to tell them that a taxman is their friend.  The Departmental officers and the assessees will meet on a common platform through these Help Centres in an atmosphere of congeniality and without the assessee having to leave his familiar surrounding and to enter formal Govt. offices.


Ø      The Help Centre would provide an institutional mechanism for guiding and educating the trade.  It would lay emphasis on promoting cultural and voluntary compliance and widening the tax base among the tax payers by creating a sense of awareness of rights of the assessees, their tax obligations and consequences of non-compliance.


Ø      It may, however, be noted that the Help Centres would  not be a forum for grievance redressal for which the mechanism of Public Grievance Committee is already operational.